A product marked Pre-Order is not currently available for immediate shipment. Because manufacturing schedules and availability can vary, we can't guarantee an exact shipping date. If you need an item by a specific date, we recommend contacting us before ordering.

Shipping costs depend on the weight and dimensions of your order and its destination. Because stoneware can be heavy and requires protective packaging, shipping rates may be higher than those for smaller, lighter products.

We carefully package our stoneware to protect it during transit. Depending on the item, we use protective molded foam or specially designed shipping boxes.

Email retail@ohiostoneware.com with your order number and photographs of the damaged item and shipping box. Our team will review your claim and help arrange a replacement.

Ohio Stoneware manufactures American-made stoneware in Zanesville, Ohio.

Follow the care instructions specific to your product. Visit our Use & Care page for information about cleaning, temperature changes and proper stoneware use.

Our crocks are designed for traditional preserving and fermentation. Visit our Recipes section for inspiration and consult a trusted fermentation resource for detailed food-preparation instructions.

Yes. Qualifying Ohio Stoneware products are covered by our 5-year limited warranty against manufacturing defects. Visit our Warranty page for full terms and registration.

Yes! Visit our two-story factory outlet in Zanesville, Ohio, to explore our stoneware collections in person.

Group tours are available by reservation. Visit our Visit Us page for information about our retail store, factory tours and painting experiences.