We're Here to Help
We take great care in packaging our stoneware, but we understand that questions or issues can sometimes arise after an order arrives. Our team is here to help.
Items Damaged During Shipping
If your order arrives damaged, please contact us at retail@ohiostoneware.com.
Include your order number and photographs of both the damaged item and its shipping box. Our team will review the damage and assist you with a replacement.
We recommend keeping the original packaging until your issue has been resolved.
Standard Returns
If you'd like to return an item for a reason other than shipping damage, please contact our customer service team before sending anything back. We'll review your request and provide further instructions.
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Product Warranty
Ohio Stoneware offers a 5-year limited warranty covering qualifying manufacturing defects. Warranty coverage and claims are handled separately from shipping-damage claims and standard returns.
Visit our Warranty page for complete details and product registration.
Need Assistance?
Email: retail@ohiostoneware.com
Phone: (740) 450-4415
Please include your order number whenever possible so we can assist you more efficiently.
