From our factory in Zanesville to your home.
Whether you're ordering a traditional preserving crock, hand-decorated pottery or everyday kitchenware, we want your Ohio Stoneware products to arrive safely and make their way into your home with ease.
Explore our shipping and in-store pickup options below.
Shipping Information
Shipping Options & Rates
We ship orders using UPS, with available shipping options and rates calculated at checkout based on your order and delivery address.
Stoneware is naturally heavy, and some products require additional packaging or special handling. Shipping costs may vary depending on the size, weight and quantity of the items in your order.
Shipping to Alaska, Hawaii and Canada may have different rates or availability. Please review the shipping options shown at checkout or contact our team if you need assistance.
Order Processing & Delivery
Our team carefully prepares each order before it leaves our facility.
Once your order ships, you'll receive a shipping confirmation with tracking information when available. Delivery times may vary based on your location, the shipping service selected and carrier conditions.
Please keep in mind that shipping estimates do not include the time required to prepare your order.
Carefully Packed for the Journey
We take special care when packing our stoneware. Each order is packaged with the goal of protecting your pottery throughout its journey.
Larger items and orders containing multiple products may be shipped in separate packages when necessary. If you have questions about shipping a particularly large order, our team is happy to help.
Free In-Store Pickup
Prefer to pick up your order? Visit us in Zanesville!
Skip shipping and collect your order directly from the Ohio Stoneware Factory Outlet.
Select In-Store Pickup at checkout when available. Please wait until your order has been confirmed as ready before making the trip.
Pickup Location
Ohio Stoneware Factory Outlet
1719 Dearborn Street
Zanesville, Ohio 43701
Store Hours
Monday–Friday: 9 AM–5 PM
Saturday: 9 AM–2 PM
Sunday: Closed
Holiday hours may vary.
While you're here, take some time to explore our two-story retail store and discover even more American-made stoneware.
Please note: Retail orders should be picked up at our Dearborn Street Factory Outlet, not our office or other manufacturing locations.
Damaged or Incorrect Orders
We take care in packing every order, but occasionally damage can occur during shipping. If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Email retail@ohiostoneware.com with your order number, a brief description of the issue and clear photographs of the affected item and packaging.
Please keep the product and all original packaging until our team has reviewed your request, as this information may be needed to resolve the issue with the shipping carrier.
We'll review the situation and help determine the appropriate next steps.
Questions About Your Order?
Our team is here to help with shipping questions, pickup arrangements and order assistance.
Email: retail@ohiostoneware.com
Phone: (740) 450-4415, ext. 712
We look forward to getting your Ohio Stoneware products into your hands.
